Billing

Refunds and cancellation

退款与取消。

Cancel

Email support@aicustomerbot.com from the address you used to pay, and write “cancel”. You can also use the receipt Stripe sends you. Cancellation stops the next renewal. The current paid period remains available until it ends.

用付款时的邮箱发信到 support@aicustomerbot.com，写明取消。也可以从 Stripe 收据里的入口取消。取消后不再扣下一期，当前已付周期可以使用到结束。

Refund

• A duplicate or mistaken charge is refunded after you email us.
• If the chatbot was not made available for a period you already paid, email us within 14 days of the charge and we refund that charge.
• After the chatbot is available for the paid period, that period’s fee is not refunded, except where the law requires a refund.

重复扣款或错扣，来信后我们退回。已经付款但客服机器人没有交付的，请在扣款后 14 天内来信，我们退回该笔费用。机器人已按当期提供服务的，当期费用不退，法律要求必须退款的情况除外。

How to reach us

Email support@aicustomerbot.com or WeChat www0796. Include the email on the payment and the date of the charge.